|HP and its subsidiaries respect your privacy. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. This statement is readily available on our home page and at the bottom of every HP Web page. Some HP Web pages are P3P-enabled, which allows you additional control over your personal information. |
HP is a founding sponsor of the Council of Better Business Bureau's BBBOnLine Privacy Program for privacy certification. HP privacy practices meet the requirements of the Privacy Program and we are proud to display the BBBOnLine Privacy Seal.
HP has also self-certified its privacy practices as consistent with U.S.-E.U. Safe Harbor principles: Notice, Choice, Onward Transfer, Access and Accuracy, Security, and Oversight/Enforcement. More information about the U.S. Department of Commerce Safe Harbor Program can be found at http://www.export.gov/safeharbor/.
HP is a licensee of the TRUSTe Web Privacy Seal Program. TRUSTe is a worldwide, independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. Because HP wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
The TRUSTe program only covers the information that is collected through the Web site at www.hp.com and www.hewlettpackard.com. The TRUSTe program does not cover information that may be collected through any software downloaded from this Web site.
If you have questions or concerns regarding this statement, you should first contact HP using the contact information included at the end of this statement. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you may contact TRUSTe at http://www.truste.com/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with HP to resolve your concerns.
- Sites covered by this Privacy Statement
- Collection of personal information
- How we use your information
- How we share your information
- Children’s privacy
- Your choices and selecting your privacy preferences
- Access to and accuracy of your information
- Keeping your information secure
- Changes to this statement
- Contacting us
How HP uses automatic data collection tools:
1. Sites covered by this Privacy Statement
2. Collection of personal information
To serve you better and understand your needs and interests, HP collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. For example, when you order products or services, apply for instant credit, request information, subscribe to marketing or support materials, register yourself or your HP products, enter contests or participate in surveys, or apply for a job at HP, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and email address; financial information such as your credit card number; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data. If you apply for instant credit, we will ask you to provide additional sensitive personal information such as salary, Social Security number and banking information. This information will be used by our financial services providers in determining whether to extend you credit. HP also collects information from commercially available sources that it deems credible. Such information may include your name, address, email address and demographic data. The information HP collects from its commercial sources may be used along with the information HP collects when you visit HP’s websites. For example, HP may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area.
If you choose to use a tell-a-friend program on our site, we will ask you for your friend’s e-mail address and automatically send your friend a one-time e-mail inviting your friend to visit the site. HP uses and stores this information only for the purpose of sending this one-time e-mail and to provide tell-a-friend message blocking, where available.
In addition to the information you provide, HP may also collect information during your visit to an HP website through our Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the address of the website from which you arrived at an HP website. They may also collect information about your Internet Protocol (IP) address, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with HP websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. HP may also use some of these Automatic Data Collection Tools in connection with certain emails sent from HP and therefore may collect information using these tools when you open the email or click on a link contained in the email. To learn more, read How HP uses automatic data collection tools.
3. How we use your information
The information HP collects to understand your needs and interests helps HP deliver a consistent and personalized experience. For example, HP may use your information to
- assist you in completing a transaction or order;
- communicate with you about products and services;
- provide service and support;
- update you on new services and benefits;
- provide personalized promotional offers;
- select content to be communicated to you;
- personalize some HP websites;
- allow you to participate in contests and surveys; and
- contact you for market research regarding HP products or services.
We will give you the opportunity to choose your privacy preferences regarding the communications we send (see Your choices and selecting your privacy preferences).
The testimonials posted on our Web site are only posted with the expressed permission of the individual or company who provided that testimonial.
Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or HP and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
4. How we share your information
HP will not sell, rent or lease your personal information to others except as described in this Statement. HP shares personal information in the following ways:
HP retains service providers and suppliers to deliver complete products, services and customer solutions and to assist HP with marketing and communication initiatives. These providers and suppliers include, for example, credit card processors, providers of customer support and live-help, email service providers, automated data processors, and shipping agents. Suppliers and service providers are required by contract to keep confidential the information received on behalf of HP and may not use it for any purpose other than to carry out the services they are performing for HP.
HP will require the export of your personal information to other HP-owned business entities in the US and Worldwide in accordance with this Statement to satisfy your request. Such export is a requirement of providing the information to HP.
Except as described in this Statement, HP will not share the personal information you provide to HP with non-HP third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of HP or its subsidiaries; or (iv) protect the personal safety of HP employees and third parties on HP property.
Circumstances may arise where, whether for strategic or other business reasons, HP decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is HP’s practice to seek appropriate protection for information in these types of transactions.
5. Children's privacy
HP does not knowingly collect information from children under the age of 13 and does not target its websites to children under 13. We encourage parents and guardians to take an active role in their children’s online activities and interests.
6. Your choices and selecting your privacy preferences
HP gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and also choose to receive HP general communications. We give you a choice regarding delivery of HP general communications by postal mail, email and telephone.
You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices as the primary purpose of these communications is not promotional in nature.
The email communications that you receive from HP will be provided in accordance with this statement. Some email communications may utilize automatic data collection tools. To learn more, read How HP uses automatic data collection tools.
Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:
- Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each subscription communication.
- Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions. Access to many HP subscriptions is available at the Subscriber’s Choice web page.
- Write to the HP Privacy Office. Be sure to provide your name, email and postal address, and specific relevant information about the HP subscriptions that you no longer wish to receive.
Please be aware that when you opt out of receiving certain subscription communications, it may affect the services you have chosen to receive from HP where accepting the communications is a condition of receiving the services.
HP general communicationsHP general communications provide information about products, services, and/or support. This may include new product information, special offers, or invitations to participate in market research.
If you are unable to use HP Passport, you may opt out of receiving these general communications by using one of the following methods:
- Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each communication.
- Write to the HP Privacy Office. Be sure to provide your name, email and postal address, and specific relevant information about your privacy preferences.
7. Access to and accuracy of your information
HP strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. HP provides individuals with reasonable access to personal information that they provided to HP and the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. To view and change the personal information that you directly provided to HP you can return to the Web page where you originally submitted your data and follow the instructions on that Web page, use HP Passport where enabled, or contact the HP Privacy Office.
8. Keeping your personal information secure
HP takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, HP utilizes appropriate physical, technical and administrative procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see the symbol of either an unbroken key or a closed lock (depending on your browser) at the bottom of your browser window.
Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, HP subscribes to a fraud management service. This service gives you and HP an extra level of security to guard against credit card fraud and to protect your financial data.
9. Changes to this statement
If we change our privacy statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our statement , we may also notify you by other means, such as sending an email or posting a notice on our home page.
10. Contacting us
We value your opinions. If you have comments or questions about our privacy statement, please send them to the HP Privacy Office or write to us at the following address:
Canada, Latin America, and United States:
HP Privacy Mailbox
11445 Compaq Center Drive W.
Houston, Texas 77070
Europe, Middle East, and Africa:
EMEA Privacy Office
1 Avenue du Canada
HP Les Ulis -91947 – France
Asia-Pacific and Japan:
HP APJ Privacy Office
PO Box 384
Concord West, NSW 2138
Rev. March 2008