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Replacement programs and product recalls

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Replacement programs

HP participates in voluntary replacement programs for components or products that may cause functionality issues but are not related to a safety hazard.

Recalls

In cooperation with the U.S. Consumer Product Safety Commission, HP participates in voluntary recall programs when a defective part is shown to cause a potential safety hazard.

»  HP laptop battery safety recall

In cooperation with the U.S. Consumer Product Safety Commission and other safety regulatory authorities, on May 14, 2009, on October 30, 2008, on April 20, 2006 and on October 14, 2005, HP announced worldwide safety recall and replacement programs for batteries used in certain HP notebooks. HP customers affected by these programs are eligible to receive a replacement battery for each verified, recalled battery, at no cost.

»  HP L2035 Flat Panel Monitor Safety recall

On some L2035 Flat Panel Monitors, a ground clip may have been incorrectly installed within the inside plastic panel of the monitor, posing a potential for an electric shock hazard.

»  HP Deskjet and Photosmart consumer safety recall

On some products, the plug that connects the power cord to the printer may crack.


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