HP's Adaptive Enterprise solutions and services make a real difference for large European enterprise companies
The world's most demanding enterprise customers are turning to HP to execute an Adaptive Enterprise strategy that reduces complexity and improves the return on each IT dollar spent.
The strategic go-to-market alliance and mega-deal between HP and British Telecom (BT), announced in May, highlights the strategy's business potential and the clear benefits it offers customers.
As a first step of their strategic alliance, HP and BT have signed managed services agreements with a combined value of US$1.5 billion over the next seven years. Under these agreements, HP will manage BT's midrange and desktop information technology (IT) infrastructure in the UK, and BT will manage HP's voice and data network and product support call centers within the EMEA (Europe, Middle East and Africa) region.
These agreements build upon each company's core capabilities and provide a strong foundation for the longer-term alliance that will allow both companies to address mutual growth opportunities and deliver enhanced service offerings to the growing global Information and Communication Technology market.
Starting this summer, HP and BT plan initially to address targeted European enterprises, and the UK mid-market, consumer and small- and medium-size business (SMB) markets through a combination of service offerings.
The partnership with BT is the latest in a string of strategic outsourcing deals, capping an acceleration of growth of HP's IT services business.
The premier provider of IT infrastructure services in the world, HP Services has 65,000 employees and revenues of approximately $15 billion.
HP Services is the 3rd IT services provider in Western Europe and is gaining momentum in fast growing and strategic areas of the services market. In its most recent Magic Quadrant report about high availability services, Gartner Dataquest positions HP in the leaders quadrant of companies that have "a clear vision of market direction" and "are actively building competencies to sustain their leadership position in the market."(1) HP also has the leading share in operating SAP environments - one of the most important areas for most corporations.(2)
Growth is especially strong in the outsourcing business: year-over-year growth in managed services is 27 percent or four times market growth.
"A key component to HP Services' exponential growth and momentum is its tremendous customer satisfaction," said Francesco Serafini, Vice President and General Manager of HP Services for Europe, Middle East and Africa. "In addition to increased return on IT investment, HP's value and leadership is demonstrated in high customer satisfaction rates, growth, innovation, partnerships, and its great ability to deliver on promises to customers."
Only one year after the launch of its Adaptive Enterprise strategy, existing customers have renewed their trust in HP and new customers have begun partnering with HP to decrease IT costs while increasing business agility.
In step-by-step collaboration, European companies like Nokia, Ericsson, Telecom Italia and the Bank of Ireland have turned to HP as a partner who can help them run their business better, increase efficiencies, and improve their return on IT.
"We are very pleased with the progress and cost savings that have been achieved during our collaboration with HP in the IT infrastructure services area," said Gordon Jack, Vice President, Business Infrastructure, Nokia. "Now, by adopting HP's vision for the Adaptive Enterprise, we are looking for greater flexibility in terms of service levels and billing through the new service-based model."
"Our collaboration with Nokia demonstrates the power of the HP Adaptive Enterprise vision, which enables better business effectiveness, reduced operational costs and the use of allocated IT resources according to the needs of different businesses," noted Francesco Serafini.
HP and Ericsson have undertaken to jointly deliver a unified communications solution for both telephony and information technology infrastructures. The deal covers Ericsson's operations worldwide in more than 100 countries.
The Bank of Ireland has chosen to outsource IT management to HP in the largest IT services contract ever in Ireland. The bank and HP plan to share in the savings realized as a result of this agreement.
And teachers and administrators in Northern Ireland are now able to focus more on their most important task — education — while HP manages their IT infrastructure and help desk.
Called Classroom 2000 (or C2K), the 10-year government program one is one of the biggest e-learning projects in the world. It will ultimately give every child in Northern Ireland — from primary school through university level — an Internet address and access to virtual classrooms.
HP Services offers the whole range of technology solutions to help its customers to achieve greater business agility: the ability to respond to - and profit from — changes in market conditions or customer demands.
According to a study by Summit strategies (4), "HP Services has developed a unique methodology around agility, to help determine the relationship between business processes and IT, and how one impacts the other."
"We work hard to align our organization, our approach, our processes, and our offerings around our customers' toughest business challenges," explained Ann Livermore, Executive Vice President, HP Services. "If I had to pick one thing, I'd say this thoroughness and end-to-end attention to customers is what sets us apart."
(1) Gartner Dataquest. "Server Vendor High-Availability Services," 29 October 2003
(2) HP StorageWorks brochure endorsed by SAP.
(3) HP's Agility Assessments: Leading Customers Toward Dynamic Computing - Summit Strategies, Dec 2003