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Delivering accurate, consistent, and effective correspondence is one of the most important relationship-building opportunities companies have with customers. Yet, executed poorly, correspondence can damage or even end customer relationships, and also be one of the most expensive processes companies incur. Communications that are unclear, confusing, or incorrect result in poor customer perception and require even more correspondence to correct the situation.
From personalized letters sent out to millions of customers at a time, to welcome kits generated on demand over the web, and customer service responses or sales proposals created ad hoc, HP Exstream provides a common platform that allows you to regain control over customer correspondence, reducing costs and ensuring communications are of the highest quality.
With HP Exstream, telecommunication companies can produce any type of high-volume personalized corporate correspondence, like letters, notices, and marketing promotions, as well as one-to-one call center communications generated through real-time web applications and delivered through the customer channel of choice.
With HP Exstream, telecommunication companies can produce any type of high-volume personalized corporate correspondence, like letters, notices, and marketing promotions, as well as one-to-one call center communications generated through real-time web applications and delivered through the customer channel of choice.
Creating complex, customized policies with both dynamic and static content that complies with multiple regulatory requirements for each state can be a significant challenge for insurers. HP Exstream’s automated compliance support, enterprise approval workflow, component library for automatically replicating changes across all documents, and other capabilities help insurers streamline the policy process.
With HP Exstream, travel companies can generate personalized travel guides based on recipient responses to just a few questions about travel preferences. HP Exstream's built-in campaign management and tracking capabilities allow companies to move their customer communication strategy from segmentation to individualization while maintaining cost. Making those communications personalized and relevant to customer needs and wants increases not only revenue, but brand loyalty.
HP Exstream allows travel companies and airlines to generate relevant itineraries and other travel documents tailored directly to the customer, reducing inventory of pre-made booklets through print on-demand. And travelers can expedite check-in with customized boarding tags, created using HP Exstream.
Loyalty and member programs reward customers and gain valuable information about customer patterns, which can be used to support more effective, personalized promotions. With its ability to produce high-quality graphic and color output, HP Exstream helps maintain consistent branding across all member communications and create customized, targeted messages based on member profiles.
HP Exstream streamlines production processes for personalized direct mail, designing high-quality, targeted promotions and marketing campaigns that can dramatically improve customer response rates and reduce production time.
Annuity statements provide important, but often confusing information reflecting customers’ contract activity during a particular reporting period. HP Exstream’s advanced tables and dynamic charting capabilities make it easier to clarify performance with virtually any type of data-driven variable chart, such as pie, line or bar charts and compelling graphs and illustrations.
When customers enroll in new insurance plans, you can demonstrate your appreciation of their business and begin building loyalty by delivering timely, personalized new member booklets that help policyholders make the most of benefits and services. Campaign management and tracking ensure your customers receive only the information that matters most to them. And dynamic import of images and text from corporate electronic warehouses makes it easy to incorporate standard language that complies with regulatory requirements.
Customer loyalty programs are a great way to reward for customers and gain valuable information about spending patterns that can be used to support targeted, more effective promotions. HP Exstream provides a powerful design environment for creating personalized loyalty communications – from initial kits to correspondence, coupons, special offers, direct mail, and other promotions. And, as the only personalized document creation solution that includes linked campaigns and multi-level tracking for targeted, round-trip campaign management, HP Exstream can help you create successful loyalty programs.
Magazine fulfillment centers can incorporate personalized, full color messages and graphics—such as magazine rates or special premium offers—into various 1:1 mail pieces to increase customer subscription and renewal rates. HP Exstream's dynamic data access connector makes it possible to get to market faster with time-sensitive materials by allowing you to collect and update customer data from various sources and process transaction data in real time.
Wholesalers can help move their products by offering dealers a convenient way to keep their promotional materials in supply. Through web forms hosted by the wholesaler, dealers can order customized brochures, counter cards, signs etc. by simply logging in and creating customized orders for the materials they need. Within seconds, a preview of the piece is generated, and the order is quickly processed for delivery.
Creating relevant, legally compliant notices can be a challenge when dealing with varying jurisdictions and regulatory requirements. HP Exstream's compliance support capabilities make it easy to incorporate relevant legislative and regulatory content, as well as public service announcements, helpful tips, and other rules-driven messages directly into notices at run time.
HP Exstream's web-based fulfillment capabilities help organizations meet the growing demand for 24/7 information and services. You can provide robust web applications that allow service representatives, or constituents themselves, to create fully personalized correspondence on demand. You can also generate high-quality PDF, HTML, XML and TIFF files for electronic presentment and archival.
HP Exstream streamlines production processes for personalized direct mail, dynamically creating all resources needed for multiple target output devices, including fonts, images, and overlays in one processing run. And, as the only personalized document creation solution that includes linked campaigns and multi-level tracking for targeted, round-trip campaign management, HP Exstream can help you create successful marketing promotions for your products and services.
HP Exstream streamlines production processes for personalized direct mail, with the ability to simultaneously process an unlimited number of input files of virtually every format. And, to help maximize printer assets, HP Exstream dynamically creates all resources needed for multiple target output devices, including fonts, images, and overlays in one processing run.
Newsletters are a useful way to connect with constituents, promote upcoming community events, provide information about new services, build awareness, and strengthen the overall relationship. With HP Exstream's customization capabilities, content can be tailored automatically to correspond with each recipient's geographic zone and the particular services, events and messages most likely to be of interest to them.
Streamline document creation for straight-through processing, eliminating manual steps and many systems IT currently maintains
Leverage HP Exstream’s robust functions for SOA and messaging-based integration options and intelligent, interactive templates for customer-facing staff
Reduce development and maintenance costs and get critical, quality correspondence to customers significantly faster using HP Exstream features such as automated page flow for variable sections and paragraphs, page number and table of contents control, and accurate footnote placement
Improve customer satisfaction and response by generating correspondence in the customer’s primary language
Simplify testing and ensure high quality, utilizing HP Exstream’s spell checker for 21 languages and support for double-byte character sets for Asian languages
Ensure presentation and brand standards are consistently met using style sheets and role-based, secure access to design elements like logos and corporate-approved content
Greatly improve productivity and the quality and effectiveness of correspondence using HP Exstream’s comprehensive version control, spell checker, and automatic replacement of modified design elements across applications
