HP Exstream policy is to provide support software for a minimum of 3 years. Effective February1, 2012 ongoing support and maintenance of HP Exstream Software Version 6.0/6.1 is no longer available through current Support and Maintenance Fees.

Customers who continue to use HP Exstream Software Version 6.0/6.1 have the option to purchase v6.0/6.1 Extended Support for the 1 year period after End of Life (EOL) and HP will provide the following assistance:

• Customers with Severity 1 issues will be entitled to defect fixes, where possible
• Customers with Severity 2, 3, or 4 issues will receive training and workaround assistance only (no defects will be fixed)

Extended Support will be valid from the date of purchase through January 31, 2013 at a fixed price of $35,000.00. This is a flat fee per customer and not priced according to the number of servers. Customers with multiple sites or multiple locations must pay $35,000.00 per location.

To be considered for Extended Support, customers must continue to carry Maintenance and Support for the currently supported versions. If the customer has an outstanding balance for Maintenance and Support, they will not be approved for the Extended Support of Version 6.0/6.1.

This fee must be paid up front (no monthly or quarterly payments) and is non-refundable.

At this time, there are no plans to extend any level of support beyond January 2013 and customers will not be allowed to renew this extended support option.

If a customer requires new keys for version 6.0/6.1, HP will provide customers with the requested keys to enable the EOL product as long as they have purchased a perpetual license. If customer has declined maintenance, the keys will be limited to the last version supported as of the date upon which support was last entitled.

Refer to the HP Exstream Support Guide additionally for all additional references information for generally accessing and interfacing with support.ⁱ

ⁱ HP Exstream Support Guide can be found at www.hp.com/go/exstreamsupportresources