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HP Exstream for Healthcare Payers

HP Exstream for Healthcare Payers

Overview
Resources

Six of the top 10 Fortune 500 healthcare payers* already use HP Exstream, the leading customer communications management solution, to significantly reduce costs and drive member behavior with personalized wellness messaging, consolidated EOBs, and group and individual policies—delivered in member-preferred channels such as email, SMS, and web.

Promoting preventative care, disease management, and behavior modification are some of the most effective ways to cut healthcare costs. Most healthcare payers find that convincing members to make specific modifications to their behavior, such as favoring generic drugs and changing their eating, exercise, and other health-related habits, requires a strong rapport and trust; and this can only be achieved with solid customer service and highly consistent and relevant communications.

Whether you need an enterprise-wide solution or just need to address a department challenge or a specific project, HP Exstream can help you communicate more effectively with members, care providers, and plan sponsors.

“ HP Exstream software enables Humana to meet a critical corporate goal: to more effectively communicate with our customers by using personalized, high-quality, highly-readable documents—at the lowest possible cost.”

Christopher Nicholson

Service Vice President, Strategic Consultancy
Humana, Inc.

Benefits

Create and deliver electronic and print communications for member-preferred channels and mobile devices
Easily add targeted wellness messaging to communications to guide healthier member behavior
Create clear, easy-to-understand EOBs so members make fewer expensive calls to customer service
One CCM solution for personalized EOBs, welcome kits and ID cards, policies, correspondence, newsletters and more

* Fortune magazine, May 2010