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Technical Support for: Support Level & Telephone Numbers Opening Hours & Additional Information


- Business Notebooks
- Business PCs
- Handheld Devices
- ProLiant Servers
- Workstations
- Storage Solutions
- Standalone Storage Solutions
- Point-of-Sale systems
- Network Products (except ProCurve)


In-Warranty & Out-of-Warranty Care Pack & Contract

0860 001 030

(+27 11 506 0101 intl.)


Mon-Fri / 08:00-17:00
(except Public Holidays)

(24x7 for customers with the appropriate contract service level)

Calls at Local Rate

 


Online support: www.hp.com/go/bsc

- Presario & Pavilion Multimedia PC & Notebook


In-Warranty
0860 104 771



Mon-Fri / 08:00-17:00
(except Public Holidays)

Calls at Local Rate


Care Pack & Contract

Refer to your Service Description Document

Coverage according to your Service Description Document

 

 

- All LaserJets (except 1018, 1020, 1022, P1005, P1006, P1505 & M1120mfp.)
- DeskJet series 1000, 2000, 9000
- Portable DeskJet (except Portable Deskjet 460)
- Business InkJet
- DesignJet and Large Format Printers
- OfficeJet 9100
- Digital Senders
- Jet Direct


In-Warranty & Out-of-Warranty Care Pack & Contract

0860 001 030

(+27 11 506 0101 intl.)


Mon-Fri / 08:00-17:00
(except Public Holidays)

(24x7 for customers with the appropriate contract service level)

Calls at Local Rate



 


Online support: www.hp.com/go/bsc

 



- DeskJet series (except those listed above)
- Portable DeskJet 460
- LaserJet 1018, 1020, 1022, P1005, P1006, P1505 & M1120mfp.
- PhotoSmart
- OfficeJet , OfficeJetPro series (except OfficeJet 9100)
- All-in-One printer products
- Projectors
- Digital Cameras
- CD & DVD -Writers


In-Warranty
0860 104 771


Mon-Fri / 08:00-17:00
(except Public Holidays)

Calls at Local Rate


Care Pack & Contract

Refer to your Service Description Document

Coverage according to your Service Description Document

 

- Servers and Storage attached to Server (except ProLiant Servers)


In-Warranty & Out-of-Warranty
0860 001020


Mon-Fri / 08:00-17:00
(except Public Holidays)

Calls at Local Rate


Care Pack & Contract

Refer to your Service Description Document

Coverage according to your Service Description Document


 

HP ProCurve Customer Care

Technical Post Sales Support for ProCurve Networking products (ProCurve Routers, Switches, Hubs and Wireless products)

Warranty:
0800 996 233
(toll free)





Care Packs & contracts:
please refer to your service contract

Warranty support:
Please have the product number, the serial number and the proof of purchase ready before calling.
Opening hours: Monday to Friday 8am – 6pm CET (UTC+1) / CEST (UTC+2)


If you hold a ProCurve Care Pack or support contract:
Please have the serial number, the proof of purchase, the Support Agreement ID, the Level and duration of coverage purchased (e.g., 4 hour onsite, 24 x 7, 3 years) ready before calling.
Opening hours:
depending on the Service Level Agreement, please refer to your service contract


Online support:
www.itrc.hp.com (English, German, Spanish, Italian, French, Portuguese only)
http://my.procurve.com (English, French, German, Italian, Spanish, only)


- Alpha,
- Tru64,
- Unix (UX),
- OpenView,
- OmniBack,
- Data Protector,
- Itanium Products


In-Warranty & Out-of-Warranty
0860 001020



Mon-Fri / 08:00-17:00
(except Public Holidays)

Calls at Local Rate

Online support: www.itrc.hp.com



Care Pack & Contract

Refer to your Service Description Document

 

Coverage according to your Service Description Document

Online support: www.itrc.hp.com


- Calculators

In-Warranty & Out-of-Warranty
0800 980 410

Mon-Fri / 9:00-17:00 CET (except Public Holidays)

 

 


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